CBSE Class 10 Social Science Economics Chapter 5 Consumer Rights
CBSE Class 10 Social Science Economics Chapter 5 Consumer Rights Notes
Key Topics Covered
The Consumer in the Marketplace
Consumers participate in the market by purchasing goods and services.
Rules and regulations are essential to protect consumers from exploitation, such as overpricing, adulteration, and defective goods.
Consumer Movement in India
The consumer movement began as a social force to protect consumer interests against unethical trade practices.
The enactment of the Consumer Protection Act (COPRA) in 1986 was a significant milestone in the movement.
Consumer Rights
Right to Safety: Protection against hazardous goods and services.
Right to Information: Access to details like price, ingredients, and expiry date.
Right to Choose: Freedom to select goods and services.
Right to Be Heard: Consumers can voice complaints and seek redressal.
Right to Seek Redressal: Compensation for defective goods or services.
Right to Consumer Education: Awareness about consumer rights and responsibilities.
Consumer Responsibilities
Consumers should be aware of their rights and act responsibly while purchasing goods and services.
They should check for certifications like ISI, AGMARK, and Hallmark.
Legal Measures for Consumer Protection
COPRA established a three-tier system for addressing consumer grievances:
District Forum
State Commission
National Commission
Role of Consumer Organizations
Consumer organizations help raise awareness, provide guidance, and exert pressure on businesses to ensure ethical practices.
Right to Information Act (RTI)
Enacted in 2005, RTI empowers citizens to access information about government policies and procedures.
CBSE NCERT Class 10 Social Science Economics Chapter 5 Consumer Rights Important Question Answers
Why are rules and regulations required in the marketplace? Answer: Rules and regulations are essential to protect consumers from exploitation, such as overpricing, adulteration, and defective goods. They ensure fair practices and accountability among sellers.
What factors led to the rise of the consumer movement in India? Answer: The consumer movement in India emerged due to dissatisfaction with unfair trade practices, such as hoarding, black marketing, and adulteration of food. The enactment of the Consumer Protection Act (COPRA) in 1986 marked a significant milestone.
What are the six consumer rights defined under COPRA? Answer:
Right to Safety: Protection against hazardous goods.
Right to Information: Access to details about products and services.
Right to Choose: Freedom to select goods and services.
Right to Be Heard: Opportunity to voice complaints.
Right to Seek Redressal: Compensation for defective goods or services.
Right to Consumer Education: Awareness about consumer rights.
What is the role of consumer organizations? Answer: Consumer organizations raise awareness, provide guidance, and exert pressure on businesses to ensure ethical practices. They also assist consumers in seeking redressal for grievances.
What is the significance of the Right to Information Act (RTI)? Answer: Enacted in 2005, RTI empowers citizens to access information about government policies and procedures, promoting transparency and accountability.
What is the three-tier system for consumer grievance redressal under COPRA? Answer:
District Forum: Handles claims up to ₹20 lakhs.
State Commission: Handles claims between ₹20 lakhs and ₹1 crore.
National Commission: Handles claims above ₹1 crore.
What are some certifications consumers should look for while purchasing goods? Answer:
ISI: For electrical goods.
AGMARK: For agricultural products.
Hallmark: For gold jewelry.
CBSE NCERT Class 10 Social Science Economics Chapter 5 Consumer Rights MCQs
MCQs – Consumer Rights (Class 10 Economics)
-
India celebrates National Consumers’ Day on which date?
a) 24 October
b) 14 October
c) 24 December ✅
d) 14 December
Answer: c) 24 December -
Which Act was enacted by the Government of India to protect consumer rights?
a) Consumer Redressal Act
b) Consumer Protection Act (COPRA) ✅
c) Right to Information Act
d) Right to Represent Act
Answer: b) Consumer Protection Act (COPRA) -
What is the primary objective of the Consumer Protection Act?
a) To promote exports
b) To protect consumers from unfair trade practices ✅
c) To increase industrial production
d) To regulate foreign trade
Answer: b) To protect consumers from unfair trade practices -
Which of the following is not a consumer right under COPRA?
a) Right to Safety
b) Right to Information
c) Right to Exploitation ❌
d) Right to Seek Redressal
Answer: c) Right to Exploitation -
What is the role of consumer organizations?
a) To exploit consumers
b) To create awareness and guide consumers ✅
c) To promote unfair trade practices
d) To increase prices of goods
Answer: b) To create awareness and guide consumers -
Which certification ensures the quality of agricultural products in India?
a) ISI
b) AGMARK ✅
c) Hallmark
d) FSSAI
Answer: b) AGMARK -
What is the three-tier system for consumer grievance redressal under COPRA?
a) District Forum, State Commission, National Commission ✅
b) Village Panchayat, District Court, High Court
c) Consumer Court, Supreme Court, Parliament
d) None of the above
Answer: a) District Forum, State Commission, National Commission -
Which of the following is an example of consumer exploitation?
a) Fair pricing of goods
b) Selling expired medicines ✅
c) Providing accurate product information
d) Offering quality services
Answer: b) Selling expired medicines -
What does the Right to Information Act (RTI) empower citizens to do?
a) Access information about government policies and procedures ✅
b) File complaints against private companies
c) Demand free goods and services
d) Avoid paying taxes
Answer: a) Access information about government policies and procedures -
Which logo ensures the quality of gold jewelry in India?
a) ISI
b) AGMARK
c) Hallmark ✅
d) FSSAI
Answer: c) Hallmark
Post a Comment